The services provided by AMSA in Milan are currently undergoing evaluation, including garbage collection, urban cleaning, and citizen communication channels. The overall evaluation of AMSA services confirms and consolidates the positive feedback received in recent years, with over 96.7% of respondents expressing satisfaction and over half (57%) giving a rating of 8 to 10.
Although the past year has been completely different from previous years, there have been peculiarities in all aspects, "said Lorenzo Liparini, a city councilor responsible for participation and active civic affairs, and Marco Granelli, a city councilor responsible for transportation and environmental affairs." The evaluation of AMSA services by Milan citizens confirms their high satisfaction with AMSA's work, and AMSA has become a recognized standard for all citizens. This survey will help us better identify future work priorities and areas for improvement, thereby providing citizens with more timely and efficient services
The garbage collection service is still highly praised, with an average rating of 8,11 points. Specifically, 98% of the surveyed citizens expressed satisfaction with the clarity and completeness of communication regarding garbage classification and collection (with an average rating of 8.1 points). When the COVID-19 is raging in 2020, Milan residents especially appreciate the accurate and timely communication on domestic waste management during the epidemic (average score is 7,95).
The cooperation with citizens has achieved results recognized at the European level, making Milan one of the most environmentally friendly cities with a waste sorting rate of over 63%. Most respondents stated that they understand the benefits of garbage classification: 46.7% believe they know it very well, while 52.3% believe they know enough.
Continuing to discuss the correct way of garbage disposal, 13.9% of respondents used the large garbage collection service, 84% of respondents were aware of this service, and gave it an average rating of 8.7 points. The recycling center has also received high praise, with a quarter of respondents having used it and receiving an average rating of 8.5 points.
The street cleaning service has also received positive feedback, with an average rating of 7.42 points and a satisfaction rate of up to 90%. Among them, the most popular urban sanitation service is the cleaning of parks, gardens, and market after-sales areas, with a rating of 7.5 points. Next are garbage collection and cleaning of children's playgrounds and dog walking areas (7,3 points), street disinfection during the epidemic lockdown period, and sidewalk weeding (7,2 points).
